Call center in Mauritius
Reach your French-speaking customers from Mauritius, on French business hours. Cap Performance is a call center based in Quatre Bornes, Mauritius. Since 2011, our French-speaking teams have handled customer service, telemarketing, appointment setting and back-office work for companies that sell in France.
English-language campaigns are also possible, with bilingual French–English agents. Targeting the UK or the US? We can introduce you to a trusted partner.
Everything a call center can do for you
Six ways to work with us, from full outsourcing to setting up your own center in Mauritius.
Customer service
Inbound calls, hotline, after-sales and complaints, plus e-mail, WhatsApp and Facebook Messenger.
Telemarketing and appointment setting
B2B outbound calls, lead qualification and qualified appointments for your sales team.
BPO and back office
Data entry, order processing, sales administration and document handling.
Full outsourcing
We recruit, train, manage and monitor your team, and report to you in real time.
Seat leasing
Equipped positions on our secure 500 m² floor, with agents recruited for you. You train and manage them.
Call center setup and consulting
We set up your own call center in Mauritius from A to Z, and advise call centers in Mauritius and abroad.
Why choose a call center in Mauritius?
A French-speaking island, on French business hours, with a reliable infrastructure.
French business hours
Mauritius is only 2 to 3 hours ahead of Paris: your team works while your customers are reachable.
French-speaking teams
French is spoken every day in Mauritius. Our agents talk to French customers naturally.
Up to 30% savings
Lower costs than in France, without compromising on quality.
A stable, secure country
A reliable business environment, with a data protection law and its own Data Protection Office.
Real-time monitoring
Listen to calls, supervise agents and follow reporting live, from your own office.
Secure site, redundant infrastructure
Your data is protected, and your operations keep running if something fails.
- Biometric access, video surveillance and alarm with rapid response.
- UPS and generator: no interruption during power cuts.
- Two fiber connections for voice and data, on separate submarine cables.
- VPN, firewall, antivirus and end-to-end encryption of calls and data.
- Data hosted in France, on a dedicated server in a secure rack.
- GDPR compliant, following CNIL guidelines and the Mauritian Data Protection Office.
Looking for a call center for the UK or the US?
Our expertise is the French-speaking market. For English-speaking markets, we point you to the right people.
- A trusted partner: we put you in touch with a fellow call center specialised in the UK and US markets.
- Free introduction: tell us about your project and we connect you with the right contact.
- One partner for France: keep Cap Performance for your French-speaking customers.
- Ask us for an introduction.
How we start working together
- Your briefActivity, volumes, languages, schedule and start date.
- Tailored proposalA clear offer adapted to your project.
- Recruitment and trainingWe build and train your dedicated team.
- LaunchYour campaign starts, with real-time monitoring from your office.
- Follow-upReporting, quality control and a dedicated contact person.
Frequently asked questions
What is Cap Performance?
Why outsource your call center to Mauritius?
Do you handle English-language campaigns?
Can I monitor my team from abroad?
Is my data safe?
How much does it cost?
Our detailed pages are in French: call center outsourcing, customer service, telemarketing, BPO and back office, seat leasing and call center setup.
Let's talk about your project
Tell us about your needs: service, volumes, start date. We will get back to you within 24 hours.